Privacy policy & GDPR compliance of Zaype.com
Thank you for reading our privacy policy of Zaype.com and GDPR
compliance.
First, we will start with some
definitions:
. Data controller
. Data processor
GDPR recognizes two
types of agents: Data controllers (that would be us Zaype.com) and processors
(those are the other companies that we use to offer a better sales service). We
can also be at the same time a data processor because we use your data to install
your software and to look up for something of your history to help you with
technical problems.
1. What data is being collected and
where?
We collect
different information from you already when you are visiting us and when you
contact us over our contact forms, live chat (intercom) or use any of our
pop-ups that offer sales assistance.
We collect the
following information from you with cookies as a lead, when we do not have your
email and we cannot match any data yet, we use intercom to get this:
. IP
. Location
. Browser
. Operating system
. The source of your visit
. Browser language
. Number of previous visits
. Pages visited in the past
. Twitter profile (if we have your email)
. Facebook profile (if we have your email)
Then through our contact forms, live
chat, and pop-ups on our website for sales assistance, we ask for:
. Name
. Email
. Phone number
. Packages that you would like to purchase
. Country
All
of this information is on a third party App that we use called Intercom. You
can read about how intercom deal with the GDPR here: https://www.intercom.com/security
When you sign up for an account with
us, we ask for similar information:
. Name
. Email
. Name of your company
This information is
placed on our Amazon servers. We have different instances for this. We use a
location in the USA, Europe, and Asia. You can check precisely about the
location of the servers here directly with AWS:
https://aws.amazon.com/de/about-aws/global-infrastructure/
We also use another
third party App called AddRoll we use this for
re-targeting. That means you see our advertisement on other sites if you have
visited us previously. For this, we collect your IP.
Your email and e-mail address are also
collected by MailChimp:
. Name
. Email
. Opened emails
You can read about MailChimp.s GDPR compliance here:
https://mailchimp.com/legal/privacy/?_ga=2.83916569.1871395471.1527145497-460074329.1527056303
We also use TEND to track if we have
converted traffic into customers. TEND tracks and saves:
. Email address
. IP
. Pages visited
2. Who is collecting your
information?
. Zaype.com
. Intercom
. AddRoll
. Google Analytics
. MailChimp
. Tend.io
3. How is your data collected?
We use cookies to
save your information. Also, we insert automatically or manually your data
referred on point #1 of this document into third party Apps.
Download here all
your GDPR cookie documentation.
4. Why is your data being collected?
We collect the
information of our leads to offer personal sales assistance per e-mail, SMS, WhatsApp, Skype, Viber,
Google duo, live chat, Mailchimp (email) and phone.
This way we can contact each of our leads personally to solve questions about
our products.
Also, we collect
this information so we can track the information of our customers and help
them.
We use the data of
our visitors to track the success of our advertisement and to evaluate the
different resources of traffic that we are paying.
5. How will your data be shared and
who has access to it?
We do not share
your data with any other companies, the data that we
send to other third-party apps are administrated by ourselves.
Only in the case
that we need technical support ourselves, a technician of our third-party apps
could have access to the data. The GDPR compliance of this third-party app
protects your data from being shared.
6. The normality of the process that
we use and our explanation.
The third-party
Apps that we have chosen are Apps that help us grow regarding revenue and
quality in service. None of the Apps that we have chosen are meant to harm your
privacy or your data nor human rights. The tools that we are using help us
understand more about our potential customer, statistics about traffic and how
our advertisement is affecting our sales. They are standard practices for a
SAAS company like us
7. Your data rights and freedom.
We respect your
rights as the owner of your data, we can help you any
time with the data collected. You have the right to access your data anytime
you request without being abusive to our service.
You have the right
to be forgotten, to prevent profiling, the right to object to processing,
rectification, and erasure.
We can delete your
data and reply to any question within 72 hours.
Submit
delete from info (at) zaype.com
8. Data protection officer(s.)
Eman Borg (Ceo) eman(at)zaype.com
We will answer any of your request about our GDPR compliance personally within
72 hours
9. How are we protecting that data
from breaches?
We
are using the highest technology for security at our AWS. As you can see here,
we have chosen what it is available for us, as a SAAS: https://aws.amazon.com/security/?nc1=h_ls
10. Breach reporting
In the unfortunate
event there is a data breach, we will inform your per
email within 72 hours. We will start all investigations immediately, report the
authorities (USA) and we will take the measurements internally to get rid of
the risk. We will give all information to the authorities that they require.
Also, we will correct the failure in the system so this does not happen again
and give you a clear summary of this.
11. Restriction on children
We
restrict access to our service to European children and all other countries
under the age of 16 (some EU states may lower the permissible age to 13, but
that is out of our control).